Refund Policy

1. 7-Day Money-Back Guarantee

We stand behind the quality of 梯田英语 and want you to be fully satisfied with your purchase. We offer a 7-day money-back guarantee for all new initial subscriptions and lifetime purchases.

If you decide that 梯田英语 is not the right fit for your learning journey, you can request a full refund within 7 days of your original purchase date, no questions asked.

2. Eligibility for Refund

• The refund request must be made within exactly 7 days (168 hours) of the original transaction timestamp.
• This policy applies exclusively to your first purchase on the platform.
• Subscription renewals are not eligible for refunds under this policy. You can cancel your subscription at any time to prevent future charges.

3. How to Request a Refund

To request a refund, please send an email to support@study.titedu.cn from the email address associated with your 梯田英语 account.

Please include "Refund Request" in the subject line. Once your request is received and verified against the 7-day criteria, we will process your refund promptly.

4. Processing Time

Refunds are processed to the original payment method used during the purchase. Depending on your financial institution or payment provider (e.g., Stripe, credit card issuer), it may take 5 to 10 business days for the funds to appear in your account after we have initiated the refund.

5. Exceptions

We reserve the right to deny refund requests if we detect evidence of fraud, abuse of our refund policy, or significant violation of our Terms of Service (such as shared accounts or unauthorized scraping of our course materials).